Last Updated: May 22, 2026
Welcome to Pipa!
These Terms of Service ("Terms") govern your use of the Pipa website and services (the "Service"). By using our Service, you agree to these Terms.
1. Description of Pipa
Pipa provides hosted workflows for video calls. We handle the entire sequence around a call including room setup, AI participant integration, recording, transcription, and structured output generation.
2. Service Usage
When you use Pipa, you gain access to our API and services for processing video calls. You are responsible for ensuring your use of the Service complies with all applicable laws and regulations.
3. User Data and Privacy
We collect and store user data, including name, email, and payment information, as necessary to provide our services. For details on how we handle your data, please refer to our Privacy Policy at /privacy-policy.
4. Non-Personal Data Collection
We use web cookies and similar technologies to collect non-personal data for the purpose of improving our services and user experience.
5. Payment and Refunds
Payment is processed through our payment provider. Refund policies are outlined in your subscription plan. Contact support for refund requests.
6. Updates to the Terms
We may update these Terms from time to time. Users will be notified of any changes via email.
For any questions or concerns regarding these Terms of Service, please contact us at help@lunchpaillabs.com.
Thank you for using Pipa!